User Guide

 

Using our Ground School web site is easy. However, for completeness, here's a few help pages for the relevant areas of the web site that you may find useful.

You can also download an off-line PDF copy of this user guide here.

Click on each of the content headings below to be taken to that section. At the end of each section, there is a link back to the contents here.

Contents

What to do first
FREE Registration
Activation
Login / Logout
Profile Information
Changing your Profile
Subscribe to a Course
Redeem Gift Voucher
Commission Opportunities
My Courses
My Tests & Exams
Sitting Tests & Exams
Answer Explanations
Ask an Instructor
My Course Completion Certificates
My Exam Readiness Certificates
My Study Statistics
Administrator Functions
Technical Support
Other Questions



What to do first

Some of our pages are available for everyone to access. These include information about us, our contact details, and also our Guidance pages. Obviously, you also have access to our Courses page that shows what types of courses we have including a short preview. Prices are shown here.

However, you will get much more from what we have to offer if you take up our FREE Registration.

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FREE Registration

Registering is a simple process, and allows us to keep in touch about news and events that you may find useful. By registering, and ticking the associated check box, you are agreeing to our Terms and Conditions, and our Data Protection Policy (click the links for further information).

To Register, all you need to do is create a Username (no spaces or email addresses allowed) that is unique to our system. This is a one-off process, and you will not be able to change it, so make it sensible!

After that, create a password of your choice. We don't ever get to see your password, and we will never ask for it. Numbers, Letters (upper and lower case) are fine - but no special characters allowed. There's no stipulation on length or characters to use - it's up to you!

Enter a valid email address that will be used by the system to allow you to Activate your account with us.

Please note, that you can only use our Commission Opportunities Scheme (if it is available on this site) after you have activated your account (see below).

Where our registration process is part of an arrangement of mutual membership benefits with one of our partners (you'll see this if it's applicable on the Registration page), then some of your registration data is checked on that partner site to ensure you are eligible for the associated benefits.

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Activation

After Registering, we will send you an email to the address you specified as part of the Registration process.

Simply click on the link supplied in the email to activate your Ground School account.

Failure to activate your account within 30 days will result in your account being deleted. You will be sent email reminders during the activation period to remind you of this!

Please note, that you can only use our Commission Opportunities Scheme (if it is available on this site) after you have activated your account.

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Login / Logout

Your account is unique to you. You can Login and Logout at any time you choose.

Whilst you may use this system on as many devices as you like, you can only be logged in on one device at a time.

Once you Login on a new device, you will automatically be logged out of any other device that you were logged in with.

This allows us to keep track of the page numbers of the courses you are studying to enable you to "pick up where you left off" at any time, in any place, on any device, anywhere!

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Profile Information

Before you can use certain parts of the system, we will need to gather a few more details from you.

Don't worry. We'll redirect you to the right page to do this at the appropriate time.

Filling in your profile information is a one-off process. You can change your profile information at any time (see Changing your Profile below)

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Changing your Profile

From the Control Panel page, you are be able to change your email address, password, and other details as required should you need to.

The Training Organisation you used for Registration will become your allocated Training Organisation. Should you move training organisations during your training, then providing you're not an Administrator, you can Change your Training Organisation. You can see your current Training Organisation towards the top of your Control Panel.

The Control Panel also gives you short-cut access to many of the features described below that are also available from the site menus.

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Subscribe to a Course

You can subscribe to FULL ACCESS, or to TEST & EXAM QUESTION BANK ACCESS for any or all of our courses.

FULL ACCESS

This gives you access to all of our course material, extra resources, tests and exams, unlimited one-to-one instructor support, course completion certificates, and exam readiness certificates (when the appropriate criteria has been met). Course details and Prices are shown on our Courses and Prices pages.

From the My Account menu, select Subscribe to a Course and navigate to the Full Course Access option.

TEST & EXAM QUESTION BANK ACCESS

This subscription is suitable for those who just wish to use our "question bank" for revision, although this is not a recommended way to study!

You can subscribe to TEST & EXAM QUESTION BANK ACCESS to any or all of our courses. This just gives you access to the tests and exams (question banks) associated with each course, with restricted support (explanations are shown for questions where an explanation is available; there is no "Ask an Instructor" support). You will not receive a course completion certificate, but you will receive an exam readiness certificate (when the appropriate criteria has been met). Note you do not need to subscribe separately to test & exam question bank access if you have already subscribed to the full course subscription. Course details and Prices are shown on our Courses and Prices pages.

From the My Account menu, select Subscribe to a Course and navigate to the Test & Exam Question Bank Access Subscription option.

Completing the Subscription

Having selected the FULL COURSE ACCESS or TEST & EXAM QUESTION BANK ACCESS, it's a straight forward process of selecting the courses you wish to purchase a subscription for (there are free ones too)! When a subscription for a given course is being bought for a subsequent time, any discounts available will be reflected in the price shown.

You will be shown a summary page before finally committing to payment. All of our payment transactions are securely handled through PayPal. You do not need a PayPal account! You can pay via any debit or credit card, or Paypal.

When you get to the PayPal page, you just need to click the "Pay by Debit or Credit Card" button (see the image below with the button to press highlighted in red).

Once paid, confirmation is given, and the courses are added to your account. These can then be viewed via the My Courses page which shows the expiry date for both active and expired courses.

The My Orders page shows details of orders for courses you have placed, including any that are currently pending payment (before they appear in your My Courses list).

You may add extra time to any course, or add new courses at any time, by just subscribing to the appropriate course of your choice. Should you choose to subscribe again to an existing course that is already in your account, the newly purchased duration is added to the end of your current active expiry date.

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Redeem Gift Voucher

Gift Vouchers are available for redemption against courses that are eligible. The eligible courses can be seen from the Gift Vouchers page.

To redeem your Gift Voucher:

  1. If you don't already have an account, REGISTER to create one, and activate it via the email you receive
  2. LOGIN to your account
  3. From the MY ACCOUNT menu, select REDEEM GIFT VOUCHER
  4. Choose the course you wish to subscribe to
  5. Enter the Voucher Code into the box and press the CLICK HERE TO ACTIVATE COURSE button
  6. Your course will be activated immediately, available from the My Courses page

You may add extra time to any course, or add new courses at any time, by just subscribing to the appropriate course of your choice. Should you choose to subscribe again to an existing course that is already in your account, the newly purchased duration is added to the end of your current active expiry date.

Ground School Gift Vouchers are available for purchase from us.

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Commission Opportunities

Using our Referral Scheme allows you to earn rewards in the form of FREE COURSES (for Students and Pilots), or COMMISSION (for Flying/Ground Instructors).

Please note that the Referral Scheme is not available with certain Training Organisations. If you can't see a Referrer field when you register your account, then this service is not available through this Training Organisation.

Everyone is automatically eligible for the referral scheme where it is available; all you need to do is to Register with us, and Activate your account. If you are an instructor, you will also need to contact us to provide us with a copy of your Flying/Ground Instructor Certificate.

When you refer your friends to our system, make sure they enter YOUR referral code into the Referrer box when they Register. Your unique Referral code is actually your login Username. You can always find your referral code via your Control Panel.

Every time anyone that was referred by you purchases a course subscription, you will be credited with a point.

For Students and Pilots, for every 5 points you earn, you can claim a free course for one month! This is achieved via your Control Panel.

If you are a Flying/Ground Instructor, you will earn commission for all purchases made by your referrals, and the system will email you when you have reached the threshold to claim, with the instructions on how to do so.

You can find even more detailed information on our Commission Opportunities.

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My Courses

My Courses is where you access your courses (both full courses and Test and Exam Access Only Courses). The My Courses page shows the courses that you have subscribed to that are active, and those that have expired. The expiry date for each course is shown, and you are given options to Resubscribe or Renew as appropriate. Sometimes, we Retire a course from service - meaning you'll be able to complete your study of that course up to the expiry date, but won't be able to resubscribe to it or renew it.

When you are viewing a course, the system remembers the page you were last viewing for each course, so you can pick up where you left off last time, even if you've changed viewing devices or your physical location in the meantime.

Use the forward and back buttons provided on the screen to navigate through the course. The left/right arrow buttons on the keyboard should also work, as should the keys "P" for previous, and "N" for next. You may also jump to a particular page number. You will find that on every course, Page 3 contains a list of topics for that course with page numbers.

If there is a link to another site or a video on the page displayed, click anywhere on that page to view that link or video.

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My Tests & Exams

My Tests & Exams is where you access your tests and exams.

Tests are informal tests that check your understanding of the recently learnt area of the subject material for a course. A full list of tests for all of your courses is available when you select Sit a New Test or Exam. Additionally, you are guided directly to specific tests at specific locations throughout your course via the course material.

Exams are usually taken at the end of your study for a given course. A full list of exams for all of your courses is available when you select Sit a New Test or Exam. Additionally, you are guided directly to these exams via the course material at the end of the course

Once you have sat a Test or Exam, your results are given to you straight away which includes some interesting metrics on the number of questions answered correctly and incorrectly, as well as those not answered, along with your pass mark, and time taken.

All of your Tests and Exams are stored so you can see your summary progress as you take more Tests and Exams via My Test/Exam History. Providing you have an active subscription for the course concerned, you can also look back and review past Tests/Exams right down to individual question level.

Exams (not Tests) form the official metric used in order for an Exam Readiness Certificate to be issued, to allow you to take the Official Theoretical Knowledge Examination at your Training Organisation. Exams also form the official metric for a Course Completion Certificate to be issued (see below).

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Sitting Tests & Exams

Once you select to sit a new Test or Exam, you will be offered the course subjects (to which you are subscribed) to choose from. Tests are informal tests that check your understanding of the recently learnt area of the subject material for a course. Exams are usually taken at the end of your study for a given course, and these count towards your Exam Readiness Certificate.

Each Test or Exam has an associated number of questions, plus a pass mark, and a time limit. Each Test or Exam will make use of our own question bank; so although the Test or Exam consists of only (for example) 20 questions, these are drawn from a much larger bank of questions each time you sit this Test or Exam. In other words, different questions are asked each time you sit the Test/Exam.

The Test/Exam screen consist of a question, multiple answers, and a question navigator at the bottom of the screen. The Test/Exam Timer (your time remaining to complete the Test/Exam) resides towards the top right of the screen.

The question navigator colours indicate which questions are answered and unanswered (by colour), and the current question has a border around it.

To select your answer for a given question, make your selection on-screen by clicking an answer. That answer will turn this colour, and the appropriate question block within the question navigator at the bottom of the screen will change to the answered colour.

You can 'unselect' your answer by clicking the Clear My Answer button. This is useful if you are using the test or exam for revision, since all your unanswered questions can then be easily identified when you come to review your results, and the ones you purposely left unanswered are the ones you can check the correct answer and explanation for.

You may answer questions in any order by clicking the appropriate number in the question Navigator (at the bottom of the screen), and you may change your answer to any question until either the Test/Exam Timer expires, or you select to Submit all answers and finish.

The Test/Exam Timer continues to run in real time, even if you move away from the Ground School web site, or turn off your device. However, providing you have time remaining, you can return to the Test/Exam again via the My Test/Exam History page.

Once you finish the Test/Exam (or the Test/Exam Timer expires), you will be redirected to the Test/Exam Review Summary Page. This will give you summary information about your performance, including Pass/Fail, and offer you the opportunity to review each question (providing you have a current subscription for that course).

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Answer Explanations

When you review the detail of any Test or Exam, providing your Training Organisation has enabled the facility, there is a link towards the bottom of the page that allows you to "Click HERE for an explanation of this question/answer".

When this explanation link is available (which is also dependent upon an explanation being present for this question on the system), you will see the question, a detailed explanation of the answer, plus the correct answer. See an example explanation here.

At the bottom of the explanation page, you will additionally see a link to "Click HERE to Ask an Instructor for an explanation of this question/answer", in case you still need further guidance. This link automatically emails the instructor staff with your query, with all the necessary information and question references. We will update the system with that explanation for future queries on this question and email you inviting you to take a look.

The "Click HERE to Ask an Instructor for an explanation of this question/answer" is also available for every question that either does not yet have an explanation on the system, or for Training Organisations that have not enabled the automatic explanation.

Remember, you always have the opportunity of asking an instructor about any subject matter for the courses you are subscribed to. To find out more about this facility, click here.

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Ask an Instructor

Ask an Instructor is an easy way of contacting an expert on the subject material you are studying.

From the Ask an Instructor page, select the course you wish to ask a question about (you'll only be able to ask questions about courses you've subscribed to), and type your question. We will receive the question, and answer it promptly. Replies go to your system registered email address. Don't be afraid to keep asking for clarification on things you continually don't understand. If necessary, we'll even give you a call on the phone to chat about it. That's why we ask for your phone number as part of the subscription process!

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My Course Completion Certificates

For every Course, we are able to provide you with your very own "Course Completion Certificate" for a given subject.

Your Course Completion Certificate (per subject) becomes available after passing at least ONE of the course exams (not tests) for that course, and remains available thereafter indefinitely.

Your Course Completion Certificates are available for viewing, downloading and printing from your My Course Completion Certificates page.

Any organisation can easily check the validity of your course completion certificate by visiting Certificate Validation and entering the unique course completion certificate reference. The system will check the validity of the certificate and present the information to the organisation concerned. This functionality is available without having to Login.

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My Exam Readiness Certificates

Before you are allowed to sit any required official exam at a Training Organisation, you will need to obtain an "Exam Readiness Certificate".

This is a certificate that is retained by your Training Organisation as part of your training record and proves that you are ready to take the official exam. If you do not possess such a certificate, your Training Organisation will normally require you to spend some time with an instructor who will probe the depth of your understanding of the subject prior to issuing you with their own certificate to allow you sit the exam.

Using our system, we are able to provide you with your very own "Exam Readiness Certificate" for a given course that you can take to your Training Organisation. They can then Validate the authenticity of your Certificate using our system, and then allow you to sit the official examination for that subject.

Your Exam Readiness Certificate for each course is obtained by passing three of our course exams with the following time-based criteria:

  • Each exam pass has a validity period of three months (dated to the end of the month)
  • Your Exam Readiness Certificate will be available for viewing, printing and validation whilst you have three exam passes within their validity period
  • Your Exam Readiness Certificate will have an expiry date on it, which will be the future date at which you no longer have three exam passes valid
  • To re-issue your Exam Readiness Certificate, you must pass further exams in the same subject to bring your total exam passes back up to (or over) three in the past three months

You can select to view My Exam Readiness Certificates to check whether you have a valid certificate issued.

To check the status of your exam passes that count in order to make your exam readiness certificate valid, visit My Test/Exam History, and check the "Pass Validity" information. Remember that you must have three Exams (not Tests) marked as "Current" in order to have a valid Exam Readiness Certificate for that course.

A Training Organisation can easily check the validity of your certificate by visiting Certificate Validation and entering your unique certificate reference. The system will check the validity of the certificate and present the information to the Training Organisation to then allow you to sit the required official examination. This functionality is available without having to Login.

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My Study Statistics

Available via My Study Statistics, this page shows you:

  • Your performance for each of your courses with information on the number of tests and exams you've taken, the number of questions you've seen, your average mark, and your pass rate (the number of times you've passed a test or exam compared with the number of times you've taken that test or exam)
  • The study time for each of your courses broken down into course study time and test/exam study time

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Administrator Functions

If you have been allocated Administrator Access for your Training Organisation, you will find you have access to additional information for the Training Organisation and the users allocated to that Training Organisation.

Available from the Control Panel, you'll have access to some of the following depending on your level of administrator privilege:

  • Show Statistics for this Organisation comprising of total statistics on:
    • Course Subscriptions
    • Course usage
    • Registered Users
    • Study Times
    • Test/Exam Statistics
  • List Users Information for this Organisation which allows:
    • Viewing a users Test/Exam history and performance
    • Viewing a users Study Statistics
    • Viewing a users Course Completion and Exam Readiness Certificates
  • Upload Mututal Membership Details File (for our partners with mutual membership benefits)

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Technical Support

If you have technical issues with accessing any of our material, email support is the initial contact method (see our Contact Us page).

However, we're not one of those companies that just leaves you in the lurch with non-personal email exchanges! If necessary, we'll talk to you directly on the phone to give you every assistance in solving the issue.

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Other Questions

If you have any other query (sales, or just of a general nature) about us, or our services, you can get on touch via our Contact Us page.

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